My Dad simply needs a return label so he can return a modem. After 45 min of chatting with Harman he told me since I wasn't on the account he couldn't help me and said " I want to let you know that as your name is not on the account. I would suggest you to chat back with us with the account holder and we will be able to help you.". I told him my Dad is right here he still refused to help and ended the chat. I can provide you with the entire chat so you can see for yourself how unhelpful he was. Albeit he was polite but useless. I look forward to hearing from you and can be reached at [protected]@shaw.ca