hi i have to try to use the online chat option because i am at work during your hours and it is ridiculous to try to do this 15 to 20 times before or if it works after all of the trouble. you have to put all of your information in and the it tells you that you are in line and it'll be 15 mins or what ever then boom session ended and timed out. really i have only been waiting for 30 secs or maybe 5 mins and then boom timed out. it is so terrible you guys really need to fix it, plus give people an option online to make a complaint on your website so that you can know you have major issues. Friday i spent 2 hours dealing with your chat before finally being able to get through on the phone which kept telling me to call back. you really need to improve guys. we are way to advanced for this type of old tech.