Booking Reference: KV9I4X Date: 23.07.2019 I made an online booking using my points and paid the fee and taxes using Poli, so the amount came out of my bank account straight away but no tickets were issues. I called up Melbourne office then Sydney office and both advised me that they can't do anything since it is online booking. I then called the Thailand office, who advised after being on call for more than 45 mins that they also can't do much but suggested that I need to pay again if I need the tickets issued. They wanted me to pay in Thai baht and charge me slightly more than what I was charged earlier and I would also had to pay international card fee and conversion rate to my credit card company, so I said I will first speak to the local Melbourne office. Same statement that I have to pay again and having no choice left I paid again and got the tickets issued. No one knows when exactly I will get the previously paid amount of $226.40. There was so much hassle I had to go through and I expect to be compensated. Bhawna Dadhich