Bought phone just over 12months ago. Returned phone at the 10month mark due to speaker issues. Have asked to keep me updated, but after 6 weeks i sent an email whats going on, the reply was along the lines of 'just found the issue will need parts' they are in the process of issuing replacement. However, it has now been 2 weeks (normal dispatch time) and have been send no updates. Still waiting for response as not sending updates until i specifically ask. Have checked online and the phone is not 'out of stock 'and still no updates.