To whom it may concern. I had a one 2 one top up contract for some years. The contract elapsed & i just carried on with it but now i decided to cancel the contract & go back to prepaid with the same phone number. So i phoned in on 18 September 2018 to cancel my contract. They told me it that it will only deactivate in a months time on the 18th October 2018 & i would have to call in again on the 18th October when the Sim doesn't work to let them put it back on prepaid. But problem is that I've done the above & they have cancelled my contract but they are now telling me that there is some technical glitch at MTN internal support for my number to go back on prepaid. I left it for 2 days & still nothing happened so then i phoned in again & as i explained to them that i'm loosing a lot of business as i use this phone number for my business as well. I asked to speak to the adviser, i then expressed my concerns & situation, only to be told that there are other people waiting longer than me. So i asked him what does that mean ? so he tells me some people are waiting more than a month. I was told to just wait until the MTN Internal Support gets back to them & there's nothing that they or I can do to speed up the process. I just feel that its unacceptable & pathetic to wait so long just for my phone number to be put back on prepaid. I'm really disappointed with the service & i'm sorry to say that i would never recommend anyone again. I hope this can be resolved asap.