25 Feb, 2018 → by ClaimboUser393435
On October 24, 2017, I received call while driving home from

1

On October 24, 2017, I received call while driving home from work that fire trucks were at our home. Upon arrival, I discovered that as a result of my son's hover board "blowing up" in the house, my home was full of smoke. The hover board had been plugged in and was charging, and malfunctioned, causing it to smolder. The house was filled with smoke and ash. Thankfully no one was hurt as a result of what happened, and luckily there was no fire. However every room in our home, furniture, clothing, and other contents were damaged by the ash and smoke that resulted from the hover board incident. We were immediately displaced from our home, because it was clearly unsafe to be there. Having never had to deal with such a situation before, we were at a loss about where to turn to take care of the contents in our house. Our insurance company (Allstate) relocated us to a nearby hotel, but the bigger issue we were left to figure out, was how to deal with the damaged furniture, furnishings and other property inside the home. Not only did we need the inside of our home repaired, but the contents themselves were the bigger problem. Certainly, many items could possibly be replaced, but there were a number of irreplaceable items, such as photos, personal sentimental items, certain clothing, computers, etc., that could not be replaced. We needed to find a restoration company that could quickly help us in that regard, and time was of the essence. How did you choose this place, they were the first company that could come out? As a result, we chose Home Design Contents Restoration. The nightmare I came home to on October 24, 2017 is nothing in comparison to the nightmare I continue to experience with Home Design Contents Restoration. In short, the company is literally holding our home's contents ransom. Our insurance company paid Home Design Contents Restoration the sum of $54,000, and will not pay any more than that. Our insurance company obtained several quotes from other restoration companies, and based on what those companies would charge, the amount paid to Home Design Contents Restoration was deemed by my insurance company was considered to be reasonable and customary. This is where the problem continues to worsen. Because we do not have the funds to pay the additonal $26,000 demanded by Home Design Contents Restoration my contents remain in storage, condition unknown, and I continue to incur the monthly sum of $800 for storage of the contents of my home. Attempting to contact the company became impossible, and I enlisted in the assistance of an attorney. However, I'm informed that even attempts by my attorney to contact the attorney for Home Design Contents Restoration have been futile. There are no return calls, and the contents of my home remain in storage, literally being held hostage until the remaining sum of $26,000 is paid.
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