Hello, I have been living at Regency At First Colony for about a month now. I have had numerous plumbing issues ever since I first moved in here. Every time I flush, the water doesn’t go away, it overflows. The first time it happened, someone came and fixed our common bathroom. When it happened the second time, it was in our master bathroom. It was Friday night, and we sent in a maintenance request that night, however, they came a day later. We couldn’t wait that long so we tried to find solutions ourselves. We cleaned the bathroom and found a way fix the clogged toilet. When the guy came, he , for obvious reasons he didn’t find a problem with our bathroom. There is a woman in the office by the name of Coreie Mosley. She told us that our request occupied time and that the maintenance guy had a family too. She then gave us a warning and told us to not bother them over simple things again. It happened a third time last Saturday evening, 4-28-2018, in our master bathroom. We sent a maintenance request and we cleaned the bathroom with all of our towels until Sunday afternoon, 4-29-2018. During this time, we sent a total of 2 requests because the water was flooding our bathroom as well as the master bedroom. We also went to the office and Coreie told us that it wasn’t an emergency and that it would be dealt with on Monday, 4-30-2018. We told her the situation and even showed her pictures of our bathroom and bedroom. The water was CONSTANTLY rising and she told us to wait. We, my daughter and I, have made about 3 to 4 trips to the office. We went downstairs, to the residents of the apartment below us, and informed them of the situation and told them that we were truly sorry if the water leaked to their apartment. They told us that they have been a resident at this apartment complex for about ten years now and they have had the same problem every week for that long. All along we thought that this was a problem that was only in our apartment, but it was a general thing. The current time is 9:15 on 4-29-2018, and about ten to twenty minutes ago, our neighbor came and told us that the water had started to leak in their bedroom and bathroom, too. He called the maintenance, and they responded to him saying that they would be coming, but there is no one here. When we called, nobody picked up, but they picked up the phone when he called them. This is some type of discrimination. I am taking chemo therapy, and I just went through partial breast mastectomy. My bedroom is filled partially with toilet water, I have been sleeping on the couch for the past day. My doctor clearly told me to rest, but I am too busy cleaning up the bathroom to do that. Hygiene is very important for chemo therapy and I don’t have much of that at the moment. I have been cleaning this mess ever since yesterday, and my stitches are ripping. They have even started to bleed. Please do something about this problem, and especially for Coreie Mosley. She didn’t do anything to address the problem even though she had the power to do so. Not only that she was constantly telling us that this was not an emergency.When I went to the office today, Coreie Mosley told me that she informed the maintenance guy, he was coming tomorrow, Monday (4-30-2018). I did my best to clean it up the first time, but eventually gave up on doing so. I have dealt with my master bathroom overflowing since Saturday 4-28-2018. She told me that it wasn't an emergency send me an e mail the pictures that you took. I sent it. Untill 9 pm nobody showed up and . I called the number that was written on the website, and someone came. He is currently fixing the issue and the current time is 10:56 p.m. I informed him about what Coreie told me, and he said that he didn't receive anything from her about my problem.She told us that they were clearly informed. The maintenance guy said that he was here this morning up until lunch time and afternoon. He was here and she did nothing to address the situation. I am writing this because I don’t want anybody to go though what I have been through.