The Resort is overrated! First they make no mention that the resort is habituated with a copious amount of AGRESSIVE CATS - I mean to the point where they are greeting you at every restaurant -uner the table on your legs in your purse - at your room relaxing on the furniture outside of your room - jumping on the table snatching food off plates and the most serious of them all they are sited in the cooking areas of the restaurants - UNSANITARY to say the least! Next it's a family resort for children I was accompanied by children our Grandchildren we asked for toys floats etc for the kids to play with on the beach or at the pools we were told we were visiting on the off season to visit the gift shop to purchase toys for the kids (another $100 hidden fee). Next we were there for our wedding the HBK room Honeymoon beach walk out spelled nothing of a bride getting ready to celebrate her wedding night - there was not one flower or nothing to represent the celebration the room looked like every other room on the resort dry very unfashionable - the radio was outdated and did not work. Next the room was a cincierge (as it was advertised as) room with premium liquor (should have been) there was nothing but house liquors n wines in the room - when I called to request premium liquors & wines I was told they only offer house liquors but I paid for premium. Next the hidden fees we all paid 9 rooms all received paid in full receipt/confirmation email - we reach then was told guest were quoted the wrong price n needed to pay more monies - NOT! Another incident we were told there were no double beds forced to pay an additional $300 for a King bed when we arrived there were several double rooms available (after repeatedly being told we are visiting during the off season).The General Manager was never available to address none of our concerns!Show less Stayed: September 2018, traveled with family TamarahM7, Online Review Coordinator at Beaches Ocho Rios Resort & Golf Club, responded to this review Responded 3 days ago Hello and thank you for your review of Beaches Ocho Rios. We were elated to have had you and your wedding party with us on property to celebrate such a special moment however it is disappointing to note that there were aspects of your stay which were not pleasing to you. As it relates the cats at our resort, unfortunately it would be difficult to restrict these animals from our properties, due the open architecture of the resorts. They do tend to visit and our guests are usually very accommodating to them and for these reasons we do advise guests to not feed the wildlife. Our dedicated staff tries to ensure that these animals' presence is not disruptive as much as possible and we work with local organizations to find them loving homes whenever possible. While the resort remains a kids friendly environment and we do host numerous activities for the kids, we do have a gift shop where our guest can feel free to purchase any additional items which they feel can improve their vacation experience. Nonetheless we do apologize if this posed an inconvenience in your stay. Our wedding concierges and guest services team members are known for delivering service above and beyond the standard, so it is regrettable if their efforts were not more evident. We are happy to see you have remained in contact with Resort Management, however it is unfortunate if the goodwill gestures which were extended were not to your ultimate satisfaction. We do remain respectful of the opinions expressed and do look forward to hosting you in near future, allowing us an opportunity to surpass your expectations. Good Day, First it was a whole wedding not just a wedding party and I was unable to create memories due to all if the issues we encountered. Secondly, we were not advised not to feed cats. Aggressive cats, Wildlife as we were not advised wildlife, aggressive cats live on the properties as they don't visit they live and reproduce on the property as this was not in a disclaimer nor were we advised as guest because we are not accomadating to wildlife cats as we have asthma and allergies to CATS! Thirdly, the resort is advertised as a kid friendly resort have simply floats water toys in the pool are not extras - we were advised by your staff at Ochio Rios that we were visiting during off season and would need to purchase the kids toys - toys that are sold In the dollar store in the states we wonder up paying $100 USD Dollars - disgusting! Fourthly, your conceigre was terrible we paid for preium liquor n wine n when we called to complain we were advised we were only entitled to house liquors n wine and with an attitude NOT ACCEPTABLE! Fifth, What goodwill gestures are you speaking of???? We were GIVEN nothing that was not to be all inclusive your resort gave us NOTHING to accommodate the bad experience we had at Ochio Rios. Just as with you in your response I see that you and management are reluctant to take responsibility for the issues that has been brought to your attention in which I will be forced to involve a third party. I was transferred to another RESORT I had to fight for the wedding picture credit I was entitled to as it was advertised as part of the FREE WEDDING! I had staff standing around guarding the pre wedding dinner so that cats would not invade our space your kidding me if you consider these things GOOD WILL GESTURES! I'm applauded and disgusted by your response as this resort has ruined the chance if me creating good wedding memories and that is the response you all send hoping I would visit AGAIN angel the thought as I will NEVER visit a place that cannot realized that they have ruined ones memories - Wedding memories. Your Resort and Company needs to learn to take RESPONSIBILITY for all actions taken or exoerieneced on the resort instead of making excuses and finding loop holes to deflect the bad service experience one has received at the RESORT! Respectfully, Patricia A. Buggs