I joined NYSC at your 62nd Street location on Aug 23rd of 2018. My membership monthly rate was set at $79.99. In October of 2018 I broke my ankle (not at the gym). I called to put my membership on hold for 6 months and provided a Physicians note with my diagnosis. In April 2019, when my membership was about to start up again, I contacted the gym to tell them I had decided to cancel my membership and I sent them an email stating why and that I wanted to cancel immediately. I came in and signed a form stating that I was cancelling, the reason why etc. etc. Back in late July I noticed I was still be billed $79.99 a month. I went back in and told them what happened and of course there was no record of me coming in and filling out the form. So, I filled out another form and explained exactly my situation. I received an email receipt a few days later, with no explanation, showing that I was charged the $10 cancellation fee. Meanwhile this was supposed to happen back in April which means I should be reimbursed for May, June and July 2019. My ID # [protected] Dale Susan Semler