1 Jan, 2018 → by ClaimboUser366509
nsf fee’s
*SOLVED

3

This bank is very good at ONE thing...taking their LOYAL customer's money. I have been with Associated Bank for 15 years. I opened my mail today to see that I had $630 in NSF fee's from less than $200 in charges. I find that additionally there is a "courtesy" feature on my debit card that "allows" me to charge up to $500 in the negative before my card is declined. Over 2 days, the 2 days before Christmas, I made small purchases, almost all under $10 and was charged 18 times for Overdraft fee's of $35 a piece. When I called today, they again threw around the "loyal" customer statement stating they would credit me back a measly $150, when I refused, they said, "what would be sufficient for you"? Not only were they rude, insincere, they were incapable of removing the fee's that were ridiculously charged to me. They still seem to not understand that their attempt to "appease" me with the $150 was not good enough. I told them that the amount of money that it would cost me in late payments to my credit card companies and also in rent, was going to surpass their pitiful offer of $150. Overall, I am disgusted that this company doesn't grasp that their customers are the most important piece of their business. My biggest frustration is that my card wasn't declined, not once out of the 18 times that I used it. Between the 21st and 23rd of December there was never an inclination that there was anything wrong with my account, even when I pulled money out of an ATM. I do not have daily access to internet so the ability to see overdrafts isn't something that I seek out daily, regardless of the very rude and unhelpful advice of their staff to "just look online or use a register". This company has never had an issue declining my card when I am out of state on business due to their suspicion of theft, but can't for any reason find a phone or email handy to help me to avoid ridiculous fee's. I would be very interested to add up the interest that I have paid this bank over my 15 years with them, since they are so readily eager to itemize my fee's. I can't wait to pull my money out, my entire families and anyone else I can get to pull their money out. I can't pay me rent, my bills, groceries anything, it's 3 days after Christmas, people are strapped without their banks gauging them needlessly. It's not much of a surprise why our economy is in the state that it is in with organizations like this.
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