So finally after 3 complaints on HP a gentleman called me yesterday, I faxed the documents again. He then calls back requesting a from to be completed, but for some reason they do not have my e-mail address correctly. (How strange as it is linked here). My phone's battery then died. So I tried calling back this morning to be told I cannot be helped or transfered as they offline I must call back again. Why must I keep on calling after them after I escalated the matter twice?