I was bought a lazy spa new york for my birthday last year by friends when told it would help my condition as I'm disabled.1st July 2018.unfortunately the receipt wasn't given as it was a gift the bottom debris screen broke so I couldn't use it and applied to your after sales they asked for pics of the damage which I sent but was mis informed as to where the date number was I was told it was near the number 1 but as I showed them in the pics it wasn't there.I asked my friend who bought the tub on the 1st July 2018 for the receipt that was needed as proof of purchase she told me she had a shoebox full of reciepts she had were damaged in a water leak so didn't have proof as the item was bought cash as all my friends chipped in as I'm disabled.They kept asking for more info then I had to wait 3 days for a response this went on a few times now I've been told they can't help me.I need this hot tub and I'm unable to purchase the spare I need as it's not available any where so my hot tub is no good after having it less than a year and it was put away in September and got out early June it's had very little use I'm very upset as I can't afford a replacement.