I will never shop Marlo furniture in the future. I bought a TV stand from the Rockville store. One gentleman showed me around and was an excellent salesman. Once I decided on my item, I was triaged to a different representative who was obviously not computer savvy, making the purchasing process quite painful and long. He offered us free delivery if we bought over $500 in murchandise. Since the TV stand was $400 we decided to go ahead and spend more money to get the free delivery. Once the item came in stock, another representative called me to schedule a pick-up. It was quite the phone-tag game to get a hold of someone who could help me. They claimed I did not have delivery as part of my purchase and that I opted to pick up the item. Finally, after to talking to several people I got to talk with a manager from the Rockville store who clarified that I did have free delivery and he set it up for me for today (3/5/11 8a-11a). A box was delivered at 11a this morning, but the delivery men claimed they do not assemble it (though, I was told they did when I bought the item). My husband and I opened the box in the afternoon to find that it was the wrong item. I called the delivery service number and they stated that the correct item was still on the truck. I notified them that I could not wait around all day/night for them to swap it out, but I wanted this taken care of today. The representative stated she would call me back with an update. I did not receive a call-back. I called the number again to find that they have closed for the evening. So I called Marlo, Rockville directly. Mo stated the manager had left for the evening and would contact me back tomorrow at 11am. He also told me they do not deliver on Sundays or Mondays, so now I have to deal with this large, obtrusive box in my apartment for the next 2 days. And I have to take time on my day off to wait around again for a delivery/pick-up. This is absurd. Terrible service. I would rather have paid the extra money at a different store than deal with this nonsense.