they up grade app they send me a new dvr andwls ubs receiver and cant pair cermam to any of your dvr this has been going on for 4 months im om the phone for 3 hr and still nothing I ask to send me all new eqrment but they give me the run around now im a disable vet which I need the cerem to work I cant walk much help me look outside of mo house I will be calling bbb and my lawyer for ths matter Michael Jenkins telepone201463****