We sent in two jpg's of two very old photos of very good friends as a wedding gift. Print sizes were 16 x 20. We clearly spelled out that we wanted borderless prints and clearly spelled out that we wanted a decorative border on one of the pictures eliminated. What we got back was two prints with pictures approx. 7.5" by 9" and they even were not centered! Now to make matters worse, this delay in getting these redone has cost us time in getting their wedding presents to them. This has been a total waste of time and money! They did respond to our first complaint with essentially "gobblegook" about how it was our fault. BS!!!