BBB says the company is Out of Buisness. They aren't the Website is still running and I purchased a Wheel from them on February 24th. It is now Fubruary 28th. However it says 53 complaints in the last 3 years which dropped from something like 126. It says on BBB, Out of Business. According to information in BBB files, this company is no longer in business. If you have an unresolved dispute with this company you may wish to seek legal advice. It's not out of buisness though? Hm I dunno. Anywho back to my order. I bought a single wheel from them less than a week ago. I didn't know about this companys horrendous service until after the fact. Technically I do not have a case in which I would be concerned about... Yet. I called and ordered to make the process a little bit easier for me to know that we were on the same page as to which wheel I wanted. Derek answered in less than two minutes of me being on hold and I asked I would like to check the status of my order in which he obliged very nicely I told him my name and he got my order right up and said he will check more about my order and put me on hold for 1 minute and said if I recieved a confirmation and told him I did a day later after purchasing the product. He then told me once UPS picks up the package I will recieve a tracking number via wheel connection by email. I said okay and thank you for your help and have a nice day he said you also do the same and goodbye... Nice guy really. Did everything like he should have and with haste. SO now is the waiting game... Lets see if these guys get with the program and get my order out soon. Just have to wait patiently for an email from them. I hope I do not get jerked around like so many others did. I didn't see a complaint about them since April of 2010. I cannot find one after that date... Maybe they changed there tune and straightend out? Who knows. I will be updating this as I find out details from my order. Stay tuned.