10 Jan, 2019 → by ClaimboUser774741
NOT the Best of the Bay in Pensacola, FL
1
On January 10, 2019, Hamrick Htg & A/C of Pensacola, FL tells me, a customer of over 4 years, when they are confronted with not following code on putting their equipment in and my inquiry that it was a problem, responded with, "WE'VE BEEN IN BUSINESS FOR OVER 25 YEARS!! YOU'RE THE *** PROBLEM, *** Then the guy hangs up on me. Wow. And they got Pensacola's Best of the Bay!! This is the best Pensacola has to offer?! If you have a problem with these guys, this is how it goes down and it's not restricted to the guys, the office help is just as bad. Just. Wow. Apology not accepted because their response to my reviews now further confirms that they are not only rude but they are liars. They had no right to respond the way that they did. Horrible consistent customer service from the sales department to the office staff and now to Matt, one of the guys who works there or owns the place. I think their 2018 Best of the Bay trophy should be revoked. I'm not the only dissatisfied customer with this company. There are other one star reviews confirming my experience with regard to the behavior of Hamrick. They may have taken care of thousands of customers but when they drop the ball on just ONE, they destroy the successful years that they've had in business.