1 Jan, 2018 → by ClaimboUser58668
not satisfying online fulfillment experience

2

I ordered a BYTECH power bank with promo code online on Jul 17, 2018 and was told delivery will be on or before Jul 20, 2018. On/near Jul 24, 2018 I called Fry's to notify them I have not received my order. I was told the item is backed ordered and will ship by end month (July). I called again on/near Aug 3, 2018 to inquire on my order. I was told it is on backorder indefinite and no shipping date. On Aug 14, 2018 I received email from Frys: Dear KAI, Thank you for your order G37384260100. We apologize but the item(s) you ordered are still out of stock and we are unable to provide a definite ship date. On Aug 21, 2018 I received this email from Frys: Dear KAI : Thanks for shopping at Frys.com. We are pleased to inform you that we have shipped the items listed below. We recommend that you save this e-mail for future reference in the event you need any assistance. On Aug 27, 2018 I received my order. The packaging arrived badly crushed. The bubble wrap used to cushion the item was completely deflated. The item's package was crushed badly. The item is not the same item listed on the web site when I made the order; but a replacement. I don't want a replacement! I want the exactly item that I ordered! I am extremely not satisfied with the way Fry's have handled this transaction. I could have purchased a similar item from Aliexpress, ship from China, and arrive sooner!!! --Kai
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