My name is charles, and I work for abc. I received an email from one of your customers, tracy radcliffe, who never received her ordered merchandise, which she ordered in july. here is her contact information— 6 dawn place mill valley, ca 94941 and her phone: [protected]. she was charged $194 in july, and never received her items. ms. radcliffe has attempted to contact the company, and has received no response back. at this point, she would like a full refund.