1 Jan, 2018 → by ClaimboUser678563
not receiving proper credit for payment

2

On Feb 27, 2016 Discover received payment in the amount of $7, 700.87 to pay my personal loan in full. This payment was posted to my credit card, this showed as a large credit balance. When an electronic withdrawal was posted on March 4, 2016 for the loan payment I contacted Discover and they said they needed a copy of the check. On March 7, 2016 I received a copy of the check and informed Shelton that my payment was miss applied. He said it would take about 15 business days to transfer the funds. On March 21, 2016 I talked to Bruce who verified Shelton's notes and stopped my automatic withdrawal. He then stated that the transfer should happen within 20 business days. I also talked to Brittany on the credit card side to inform her not to refund the credit as we were waiting for the funds to be transferred to the personal loan. March 31, 2016 contacted Helen and Ruth Ann because I was unable to make my credit card payment on line. Helen said that she was unable to take the payment because of the credit balance. I know I owe money on the credit card and ended up have my bank transfer the funds, so I would not be late. Both Helen and Ruth Ann said this will not affect my credit. April 6, 2016 received a call regarding a late payment on my personal loan, I stated this was paid in full on March 1, 2016 and please check your notes. Said sorry and will place me on no call list. April 6, 2016 - I had a 45 minute call with Conner in Salt Lake. Verified notes and said they payment cleared on Feb 27, 2016. I asked about my overpayment for March 4th being refunded. They cannot refund until payment is posted correctly. This should all be done by April 8, 2016. April 14, 2016 - Received a call needing immediate payment for the personal loan. Again stated this was paid in full and please check your notes. She said she would refer this to her supervisor. Today April 18, 2016 the payment has still not been posted correctly. It has now been 30 business days. I need to know when this will be corrected. I also would like to know why I cannot talk to a supervisor when requested.
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