On Fri,. Sept., 13, 2013, I was supposed to receive my unemployment benefits in the amount of $424 on my Bank of America debit card from EDD of CA. I called the 800 number based out of San Bernardino on Fri., Sept., 13th and have been calling for 5 days. I continuously get a busy signal and then a voice mail stating they are receiving too many callers, call back. I then went on-line and got another phone number for which I called and waited 2 hours. I finally reached an agent and she informed me the State of CA Unemployment is on a new software program and we cannot tell you when you will be paid your benefits. Forms received are being worked on being put into the system manually; and there are thousands and thousands. I said to her Manually, do the employees know how to operate the system??? She said, were trying... She informed me to keep trying and call the 800 number, there is nothing they can do. I tried the 800 number again today and could not get through. I got through to the other number I got on-line. Spoke with an agent who told me again she could not tell me when I would receive my benefits, but told me she is getting many calls and complaints from people stating that their electric, water, gas, etc., is being turned off because they are not receiving their checks. A few days ago, I contaced the US Department of Labor and gave this information to an agent. I begged her for help and told her that I have worked for 32 years and have only been collecting unemployment benefits for 4 months. I have 3 children in college, bills to pay and I do not know where to turn to. She told me that she can only relay the message to the State of CA EDD office and I can only keep trying. I told her this is unheard of, beyond words and this cannot be happening. I have also e-mailed the of CA Governer Brown and told him of my situation and have heard nothing back. I also e-mailed local TV-stations and have heard nothing. I need assistance please!!!! This news needs to get out there. Please Help!!!! Thank You So Very Much!!