26 Jan, 2021 → by ClaimboUser624393
Not OK

1

Update by user Feb 26, 2021 Zero contact from Zoom. There reach out to me on this site is for show. Do not do business with them, they are crooked and with trash your credit if you attempt to use their financing. I have engaged legal counsel. Original review posted by user Jan 26, 2021 Ordered a Black 2019 Tesla Model 3 (7,500k Miles). Assigned to a handler up front to launch the deal. Once the deal was in motion the handler dropped off and was not readily available to help with issues/questions. No personal communication from a Vroom Rep after that. A $500 credit card hold charged was issued to my card (required to secure the car), but not credited to car purchase. After car payment, I had to call for a CC refund. Could not get an answer on delivery to schedule time off work, so I called and complained. Got a call a couple of hrs later from a truck driver who asked if I had received my Tesla. I told him no, to which he replied "I can have it delivered by 5PM". Although perplexed, I was intrigued, but I told him I didn't want to receive the car after dark. The driver showed up at 7:00 PM in the dark. I pulled the car in the garage to find the car was covered in serious grime the likes of which I've never seen, and with tires 20% under-filled. Vroom does not prepare their cars for delivery or perform the safety checks you pay for up front. Aside from the initial deal, there was no customer care in the process of a 50K car. After 3 hrs of late-night cleaning and polishing I am less than happy with the paint condition (hard-water spots and sun-bleaching). I suspect it was outdoors for its short life. Ill need to have a professional tell me if the paint can be restored and protected. I can not express enough how unhappy I am with the way Vroom does business. The convenience does not out-weigh poor/lack of customer care and misleading claims. User's recommendation: Do Not Buy from Vroom.
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