1 Jan, 2018 → by ClaimboUser89062
Not nice
*SOLVED
3
We hired SS for the 4th time to move us here in Las Vegas. I really didn't want to use them again but convinced to do so. Team of 3 came, did a fairly good job, but left items still in our old location that "we had to move over 2 days in 100+ degree heat...not nice! Problem is we paid in Cash + Debit Card at the time of the move, account Debited accordingly end of scenerio...WRONG!!! One week later I am checking our bank account online where I find they have charged us again. No phone call nor email or anything to the customer. I called the Manager who said maybe my assistant did this, but found out NO it was the Corporate office or Store #8. We were promised that on August 15th the funds would be credited back to our account (they had a computer glich supposedly) then were told monies credited back Monday, Tuesday and still nothing!!! I sent proof ASAP from my bank directly to them showing where they had been paid already, but I could have gotten a better response from the wall. Phone calls refused, hang ups, etc. This is NO WAY to run a 35 year old business in my opinion. We have a great bank that has not charged us the fees on overdraft, however our Insurance Company, the DMV (Nevada) aren't so kind! We are on a fixed income with my husband being 84 years young. Someone needs to care about the public opinion and take care of business.