Got a call from CVS saying that they needed more info about my insurance, even though they'd been covering my prescription for the past 6 months. Turns out, CapBlue rejected it. After sitting on hold for an hour, my representative Brian began stammering about the pharmacy not being in the extended medication network. He provided me with a list of in network pharmacies, and mine was right...there... he then told me he has "no idea why it was rejected" but I should just go to one that is in network. In essence, get the prescription written again and resubmitted somewhere else, after going a week without them already. "I have no idea, it should be approved" was the answer I got. "Call the pharmacy," he says, "and give us a call back, we're here for you 24 hours a day." Pharmacy offers to fill it for full price. I call back - "Our business hours are 9-8pm, call back during that time." Waste of my time, horrible and incompetent customer service reps, and I'm still unmedicated. Only provider my employer offers, so I can't even "take my business elsewhere" and they know it.