12/18/15 I ordered a guardian angel snow globe. I paid to have a uploaded picture inserted and a message engraved. I received the item on 12/21/15. It was someone else's memorial round snow globe and engraving. I called customer service they agreed to send another by Christmas eve. I told the representative that it needs to be sent overnight because it was their error. On 12/22/2015 I received the globe with the correct engraving but the wrong picture. I once again contacted customer service and they told me to go to CVS or Walgreens to get a passport size(2x2) picture to fit my item. I did so and they were wrong. The size of the photo is way to large. The actual space for the picture is around 1x2.I'm so annoyed with this company and their "guaranteed satisfaction" policy is a lie.