I have purchased a package for hosting my web site from the window based server of MANASHOSTING by paying Rs. 2500/- as a three years subscription charges for my web site www.indianequitytechnicalcalls.com on 08/08/2009 the company's billing team created my account and done registration of my web site and handed over the control panel by sending a mail I have logged into the account and changed the password surprisingly I have noted that I cannot create an FTP account which is must to transfer files. There was some error displaying there I have spoke with many technical support team member same day on their messenger but no one of them was able to help me. Then one of them suggested me to submit a ticket to tech team regarding the control panel problem. There after I raised tickets which are as under CONTROL PANNEL ISSUE FTP ACCOUNT NOT CREATED Ticket Details Ticket ID: BZW-284355 Department: Tech Support team Status: Closed Priority: Critical Created On: 08 Aug 2009 06:31 PM Last Update: 09 Aug 2009 04:17 PM Edit Properties Status: Priority: User Ticket Creation Mobile Number: [protected] Reliance Mobile: Domain Name: www.indianequitytechnicalcalls.com Conversation Support Posted On: 09 Aug 2009 04:17 PM Please check that wea are working helm control panel issue it will take minimum 24 hour please kindly cooperate with us. Don't reply by mail.You can check the status of or reply to this Ticket online at: http://www.manashosting.co.in/help/index.php? Please call us at 080-[protected] or come on chat : http://www.manashosting.com/chat.html (Technical Team 1 ) for instant solution. Best Regards Manashosting Posted On: 08 Aug 2009 06:31 PM Tech Team2: there is some control panel issue, so u have to raise a ticket regarding this As per the above conversation please take this matter on high priority as I cannot host my web site BZW-284355 ticket has been closed without solving the problem Ticket Details Ticket ID: LJK-248583 Department: Tech Support team Status: Closed Priority: Critical Created On: 10 Aug 2009 01:34 PM Last Update: 11 Aug 2009 09:33 PM Edit Properties Status: Priority: User Ticket Creation Mobile Number: [protected] Reliance Mobile: Domain Name: www.indianequitytechnicalcalls.com Conversation Support Posted On: 11 Aug 2009 09:33 PM Hello, Please use the below FTP details : Host : indianequitytechnicalcalls.com Username : [protected]@indianequitytechnicalcalls.com Pwd : kNR#3* Kindly check it and let us know if any problem Thank you. Don't reply by mail.You can check the status of or reply to this Ticket online at: http://www.manashosting.co.in/help/index.php? Please call us at 080-[protected] or come on chat : http://www.manashosting.com/chat.html (Technical Team 1 ) for instant solution. Best Regards Manashosting Posted On: 10 Aug 2009 01:34 PM BZW-284355 ticket has been closed without solving the problem. How you can close the ticket without solving the problem. Since creation of my account i have not been able to use it and you are closing the ticket CONTROL PANNEL ISSUE FTP ACCOUNT NOT CREATED Ticket Details Ticket ID: LNA-907013 Department: Tech Support team Status: Closed Priority: Critical Created On: 10 Aug 2009 03:50 PM Last Update: 11 Aug 2009 09:34 PM Edit Properties Status: Priority: User Ticket Creation Mobile Number: [protected] Reliance Mobile: Domain Name: www.indianequitytechnicalcalls.com Conversation Support Posted On: 11 Aug 2009 09:34 PM Hello, Please use the below FTP details : Host : indianequitytechnicalcalls.com Username : [protected]@indianequitytechnicalcalls.com Pwd : kNR#3* Kindly check it and let us know if any problem Thank you. Don't reply by mail.You can check the status of or reply to this Ticket online at: http://www.manashosting.co.in/help/index.php? Please call us at 080-[protected] or come on chat : http://www.manashosting.com/chat.html (Technical Team 1 ) for instant solution. Best Regards Manashosting Billing-Team Posted On: 11 Aug 2009 02:10 PM Dear sir, As per your issue we are forwarding your ticket to our technical team so they will have a look on that and get back to you soon, Please have patience till that time. Don't reply by mail.You can check the status of or reply to this Ticket online at: http://www.manashosting.co.in/help/index.php? Posted On: 10 Aug 2009 07:29 PM My requirement is that I am not able to launch my web site due to insufficient facility offered to me and your technical team is not provided any solution since saturday I have raised four tickets for it on technical team but it seem that no body is taking care of my problem. No time limit has been given to me as a resolution to my problem and I know it's not a very critical issue that can't be solved with in 48 hrs. Your technical team is closing the ticket without providing a proper solution to my problem. If you are unable to solve my problem then refund my money immediately I may take this matter to consumer forum. You should not spoil the image of the company by doing such act. You have to offer the complete facility to the user. I am not able to generate the FTP account without which I can't host the web site and that's everybody is aware of but your technical experts are either very busy or they have an excessive work load in both the case it doesn't be a matter for me as consumer I require the complete facility to work now you have to investigate with your technical team and don't write to me for further clarification by doing this you simply wasting my precious time and delaying the things further. Come out with a solution immediately. Give me a complete facility or refund my money completely billstaff569822 Posted On: 10 Aug 2009 06:27 PM Dear Sir, As per the below details we are unable to get your exact requirement so we request to you please clarifyus more with complete details so that we can able to do the needful. Kindly revert for further clarification. Don't reply by mail.You can check the status of or reply to this Ticket online at: http://www.manashosting.co.in/help/index.php? Posted On: 10 Aug 2009 03:50 PM I have raised three tickets since Saturday but my problem is unsolved the set up which you have to provide at the start has not been completed yet and your people has handed over it to the user despite knowing the fact that it is useless for the user. Why I must not get the total refund of my amount immediately? Your people closing the tickets raised without doing actual work on it is it the efficient way to handle the problem? CONTROL PANNEL ISSUE FTP ACCOUNT NOT CREATED Ticket Details Ticket ID: DNW-291283 Department: Billing team Status: Awaiting for your Respond Priority: Critical Created On: 13 Aug 2009 11:42 PM Last Update: 14 Aug 2009 10:48 AM Edit Properties Status: Priority: User Ticket Creation Mobile Number: [protected] Reliance Mobile: Domain Name: www.indianequitytechnicalcalls.com Conversation billstaff569822 Posted On: 14 Aug 2009 10:48 AM Dear sir, Please let us know which type of technical support you want, please get back to us with your exact requirement so we will check and do the needful. Don't reply by mail.You can check the status of or reply to this Ticket online at: http://www.manashosting.co.in/help/index.php? Posted On: 13 Aug 2009 11:42 PM Once again I am appealing to you for the full refund of my money as you have not delivered any service since the creation of my account. Your tech team is not able to provide me a required or say essential platform till now and no serious efforts has been shown by any of you in resolving the issue. In fact I now believe that your intentions to offer me the service is not visible at any level and you have charged me 2500/- without giving me the required service which is illegal and a malpractice being followed by your company. Why don't you refund my full amount or you want me to take a legal action against your company. This pain and ignorance of my repeated complaints is a severe crime in view of consumer grievance and you better feel the liability towards this issue CONTROL PANNEL ISSUE FTP ACCOUNT NOT CREATED Ticket Details Ticket ID: BZW-284355 Department: Tech Support team Status: Closed Priority: Critical Created On: 08 Aug 2009 06:31 PM Last Update: 09 Aug 2009 04:17 PM Edit Properties Status: Priority: User Ticket Creation Mobile Number: [protected] Reliance Mobile: Domain Name: www.indianequitytechnicalcalls.com Conversation Support Posted On: 09 Aug 2009 04:17 PM Please check that wea are working helm control panel issue it will take minimum 24 hour please kindly cooperate with us. Don't reply by mail.You can check the status of or reply to this Ticket online at: http://www.manashosting.co.in/help/index.php? Please call us at 080-[protected] or come on chat : http://www.manashosting.com/chat.html (Technical Team 1 ) for instant solution. Best Regards Manashosting Posted On: 08 Aug 2009 06:31 PM Tech Team2: there is some control panel issue, so u have to raise a ticket regarding this As per the above conversation please take this matter on high priority as I cannot host my web site CONTROL PANNEL ISSUE FTP ACCOUNT NOT CREATED Ticket Details Ticket ID: NTR-990161 Department: Tech Support team Status: Closed Priority: Critical Created On: 09 Aug 2009 10:46 AM Last Update: 11 Aug 2009 09:32 PM Edit Properties Status: Priority: User Ticket Creation Mobile Number: [protected] Reliance Mobile: Domain Name: www.indianequitytechnicalcalls.com Conversation Support Posted On: 11 Aug 2009 09:32 PM Hello, Please use the below FTP details : Host : indianequitytechnicalcalls.com Username : [protected]@indianequitytechnicalcalls.com Pwd : kNR#3* Kindly check it and let us know if any problem Thank you. Don't reply by mail.You can check the status of or reply to this Ticket online at: http://www.manashosting.co.in/help/index.php? Please call us at 080-[protected] or come on chat : http://www.manashosting.com/chat.html (Technical Team 1 ) for instant solution. Best Regards Manashosting Posted On: 09 Aug 2009 08:42 PM CONTROL PANEL DETAILS WERE MANY TIMES GIVEN TO TECH SUPPORT TEAM [protected]@yahoo.com indianeq pn10315b You must realize the concern of the customer about what should be done first and what has to be done next. FTP account generation and control panel issues are very vital for the user but I have for the second time noticed this you hand over the control panel to the end user without properly creating the facility and later on force the user to raise the tickets and face the trouble. Although I also feel that the quality of your service has improved a little bit but the basic things are missing and no work in that direction has started yet. I again repeat my statement control panel and other structural issues must be completed first and then it has to be handed over to the end user this is a basic mistake you are committing again and again the sql data base is also missing you should provide all you promise to the customer then ask the customer to positively respond in your favor without which you even cannot think of it Support Posted On: 09 Aug 2009 04:15 PM Please provide the control panel details so that we can check it. Don't reply by mail.You can check the status of or reply to this Ticket online at: http://www.manashosting.co.in/help/index.php? Please call us at 080-[protected] or come on chat : http://www.manashosting.com/chat.html (Technical Team 1 ) for instant solution. Best Regards Manashosting Posted On: 09 Aug 2009 10:46 AM Since this issue must be sorted out before the system is handed over to the end user you need to take up this matter on high priority for that I am raising the second ticket CONTROL PANNEL ISSUE FTP ACCOUNT NOT CREATED Ticket Details Ticket ID: MKC-277350 Department: Tech Support team Status: Open Priority: Critical Created On: 15 Aug 2009 12:10 PM Last Update: 15 Aug 2009 12:10 PM Edit Properties Status: Priority: User Ticket Creation Mobile Number: [protected] Reliance Mobile: Domain Name: www.indianequitytechnicalcalls.com Conversation Posted On: 15 Aug 2009 12:10 PM I am raising tickets for the above problem since last saturday infact this could not be a problem for which i need to raise a ticket but it's very unfortunate that your tech team is not paying any attention towards my complaints. It's really very frustrating to see that the company is not paying attention to the customer's basic requirement and not ready to offer the service for which it's charging the customer TICKETS WERE CLOSED DESPITE THE PROBLEM PERSIST Ticket Details Ticket ID: IIJ-118123 Department: Tech Support team Status: Open Priority: Critical Created On: 13 Aug 2009 11:47 PM Last Update: 13 Aug 2009 11:47 PM Edit Properties Status: Priority: User Ticket Creation Mobile Number: [protected] Reliance Mobile: Domain Name: www.indianequitytechnicalcalls.com Conversation Posted On: 13 Aug 2009 11:47 PM This is severe offense being made by you without solving the problem you are closing the tickets and even misguiding the consumer by giving him a fake solution which is not existing at all. In respond to my raised tickets for not generated a FTP account you wrote and gave me a detail of some FTP account but this page is not displayed at all while logging in through helm control panel and you were aware of this still you suggested a fake solution to my problem and closed the tickets raised earlier. This is highly irresponsible CONTROL PANNEL ISSUE FTP ACCOUNT NOT CREATED Ticket Details Ticket ID: IYP-907290 Department: Tech Support team Status: Open Priority: Critical Created On: 13 Aug 2009 11:35 PM Last Update: 13 Aug 2009 11:35 PM Edit Properties Status: Priority: User Ticket Creation Mobile Number: [protected] Reliance Mobile: Domain Name: www.indianequitytechnicalcalls.com Conversation Posted On: 13 Aug 2009 11:35 PM This is ridiculous almost a week's time is going to be completed now and still your tech team is not able to generate an FTP account and solve my control panel problem. Don't make false promises to customer. Your service is totally a failure for me. This is the worst experience of my life. I had an account with you in the past at that time also I suffered a lot of problems but this time it is the extremeness of failure of service as you took the money and didn't give the service to the customer. This will have a very significant impact on your future business as people are very wise to spot your malpractice CONTROL PANNEL ISSUE FTP ACCOUNT NOT CREATED Ticket Details Ticket ID: UOR-202620 Department: Tech Support team Status: Open Priority: Critical Created On: 12 Aug 2009 03:37 PM Last Update: 12 Aug 2009 03:37 PM Edit Properties Status: Priority: User Ticket Creation Mobile Number: [protected] Reliance Mobile: Domain Name: www.indianequitytechnicalcalls.com Conversation Posted On: 12 Aug 2009 03:37 PM Once again you are not doing the work and closing the tickets I am no able to log in to my FTP account space. This is ridiculous the service quality of manashosting is worst Company is not showing any effort in listening to the consumer complaint and repeatedly asking for the details which are already furnished to them thus testing the patience of the consumer. Company is not providing the things which they have to at the start and troubles the consumer later on asking them to raise a ticket for the issue which they have to provide at the start it is not a favor I am asking them to do. This cool response gives me the feeling how the consumers are at the mercy of the service provider once they make the payment the company not willing to refund their payment, even not willing to offer them the service for which they are charging, and even very less bothered to respond to customer's problem. Is there any way out?