I spent over 1 hr discussing wireless phones for my daughter. I finally decided to let her get the Droid 3 even though there were 4g phones available ONLY because the Verizon Rep. told me I did not have to worry about data overages since it would get 4g for the cost of 2g for $30 a month. It did justify me letting her get the older phone since it still got the extra data (even if it wasn't used). The rep took info, upgrade, set everything up to just turn on Christmas and transfer data to new phone. I specifically ask him numerous times about data and having it set up with promotion then purchased replacement plan (about 350 total before I walked out). I have now been dealing with this data package ordeal since Dec. 26th. Verizon said since its not the 4g it doesn't apply go back to rep. I have dealt with rep from Verizon/HHGregg on 12/26, 27, 28, 30th 2011 told to call in 1 week time to deal with the bosses. Jan 3, told thought it was handled give me till Monday I WILL CALL YOU AT HOME, Again NO RETURN CALL. Jan 10th Called again-he's off call tomorrow. Promo runs out on Jan 15th. VERY VERY UNPROFESSIONAL! Now its just the principle of it and I refuse to settle for less when the rep for Verizon who knew their company inside and out (his words) promised me the 4g for 2g data package then that is what I should get. Just don't think they can put you off and we'll always go away. I won't -just for the mere fact you cannot treat customers that way once you've made the sale and got your money. Would love to show up with a huge sign in front of the store just to let customers know what happened. Sad that this is the only way people get things resolved just to get you to disappear.