I am infuriated by the service their provide. Coult they try better? Definitely. I wanted to exchange my tickets (all of a sudden I was said I had to change the dates), so according to their policies it wouldn't be a problem for me and wouldn't be so expensive. My previous tickets were bought for 450 dollars. If I knew I would have to pay 400 dollars more, I would have figured out something else. So I paid more, they found a million excuses and reasons for this. Terrible :(