The story is that the company provided me with a phone that was a replacement for my insurance phone that i lost but they do not have that in stock and so offered me an alternative which was not up to standard that the phone that i was paying my contract for.Once this issue was resolved and they offered me a phone which was upto the specification of my original phone then i accepetd on recipt of the phone when i took it home i found out that the phone had a fault and returned it to the shop. once the manager at the shop recived the phone and said and identified that the phone did have a fault he said that i would be eligible for a exchange of a phone as the carphone warehouse has a policy that states that a phone which recives a fault within 28days would be exchanged without question. once this was sated to the 10 carephone warehouse employees that i spoke to they agreed with what i was saying and said the policy was right but they could not get me a phone which i do not understand as they do not have it in stock so why are they charging me for insurance if they cannot provide the service they are offering and the policy which i and they have signed. so what make them say that i have to adhere to my policy??? i have spokmen to the company on more than 10 occasions and they only can offer me to repair the phone which i should not have to do as there policy states a replacement of the phone on any fault on the phone the insurance company has played there part by providing the phone to me but carephone warehouse have not as they have not followed there policy and i want answers as to why not and why should i have to follow my policy???