On Oct 13, 2016, reported main water pipe from basement floor break to Homeserve insurance. They sent two plumbers, one on 14 and the other on 17 Oct 16 and they said they will send one more for the estimate later. Meantime I kept calling them since they did not send anyone to repair. Yesterday, I called again asked what is delaying the works. After they connected and transfer me to 3 or 4 agent, One customer service agent told me that I never had coverage for water line then asked me to add that coverage today and I am able to get serviced starting next month, Nov 24. With frustration, I looked up my email message received from homeserve on sep 12, I saw that I am covered and it stated clearly. After I got this copy they sent me on Sep 12, I called them back and they still insisted that I do not have that coverage. Finally one agent said they will send some contractor again telling me to wait till they call me. Because I know They will not contact me and take times again. I am scared. My water has been shut down since 13 Oct and this homeserve insurance people talk nice but have not fix the problem yet and Now I don't know when they'll do the job making so much excuses and try to get away from my problem.