1 Jan, 2018 → by ClaimboUser983164
not crediting mortgage payments correctly then charging late fees and harassment.
1
My mortgage was sold to PHH Mortgage. From the moment they took over, they have not applied payments correctly. I am currently one month ahead in my payments, not to mention I pay a bit over towards equity every month. They constantly send letters advising I'm behind in payments, calling my home to harass me and charging me late fees! I've called on several occasions to no avail. I emailed them and attached proof of the last 16 months payments, no response. I can't refinance because they currently show me in arrears. They are hurting my credit and this needs to stop.