The beef we ordered was not delivered perfectly. The box with our ground beef appeared to be open with juice splashed all over the box. Moreover, the rice pack appeared to be open as well, while mixing with the beef’s juice. I instantly sent a message explaining in detail what had happened, supplied with pictures. The customer service appeared to be understanding and assured us we will get a full refund, coupled with a promise to get improved on their service. While we had an aftertaste of not being served properly, the instant response of the support team and their complete trust and understanding made us want to order with the company again. We waited for the replacement order, and no doubt it was packed and presented in a perfect way. All-in-all, we would give thumbs up to the company mostly for their great customer service.
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