4 Dec, 2020 → by alternative-ego
Not being served properly

The beef we ordered was not delivered perfectly. The box with our ground beef appeared to be open with juice splashed all over the box. Moreover, the rice pack appeared to be open as well, while mixing with the beef’s juice. I instantly sent a message explaining in detail what had happened, supplied with pictures. The customer service appeared to be understanding and assured us we will get a full refund, coupled with a promise to get improved on their service. While we had an aftertaste of not being served properly, the instant response of the support team and their complete trust and understanding made us want to order with the company again. We waited for the replacement order, and no doubt it was packed and presented in a perfect way. All-in-all, we would give thumbs up to the company mostly for their great customer service.

0 votes

Post your comment:


Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Buffalo Wild Wings you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.
Copyright © 2020 CLAIMBO.COM All rights reserved.