15 Jan, 2021 → by ClaimboUser90791
Not as promised at sign up
1
When I signed up I went with the $59 for life And 400 mbps internet included, which ended up being $110 with all the fees. I was told that this would be my bill for life. Ok , I accepted that. Internet has never reached 400 mbps, lucky to get 150 on a good day.Had tech come out several times finding out things like loose connections at pole or loose connection at where line connects to house, all installers mistakes. Then I got a bill with a $60 service charge. My so called for life bill has been increasing every month. I am paying $147.22 this month. I call and complain and was told everyone is getting the increase. What happened to the for life price I was promised? I should get HD antenna and just stream movies. User's recommendation: Don’t listen to their lies, get everything in writing.