23 Jun, 2016 → by ClaimboUser843849
Not an honest collection agency

My company hired ACB a few years ago. At first they were very cooperative. We had a rep assigned to our case who would fax me daily reports on a monthly basis as well as send payments when they were able to collect on delinquent accounts. Within a year I began to notice that their communication with me started to dwindle. I was no longer receiving reports and we had not seen any payment in months. I contacted them regarding this matter and come to find out some of our patients did in fact pay but my company never saw our share of the balance owed to my company. I had to speak with a higher manager who apologized and PROMISED that this would never happen again and he sent me our share of money owed to my company as well as reports old and new. I was also informed that the CEO of ACB had our money but was "out of the country". A few months went by and again I was not receiving anything. Tried to contact this manager who made all these promises but he was ducking my phone calls and emails. A few weeks went by and I received an email from this manager stating he no longer wanted to work with my company??? I WOULD NOT recommend this company to anyone. I feel these people are a bunch of crooks and very unprofessional.
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