I visited a Radio Shack in Deer Park Texas (store #018246) on November, 24th and purchased an HTC phone with Virgin Mobile. After only having the phone one week I decided to exchange it because I was having to many problems with it to soon! The problem that I am having with the phone is that it kicks me out when I’m texting, on facebook, on words, ect. and also at one point the whole screen went black then it turn gray like snow flakes. When I returned to Radio Shack last Saturday (Dec. 1st) the manager refuse to exchange it because I did not have the box with me. I explained to him that at the time of the purchase it took the clerk over 30 minutes to activate the phone. The store was so busy that he was going back and forth with me and other customers. He kept the box because he kept using it to scan the serial number of the box since he was having problems to activate it. When he finally activated it he gave me the phone to dial out to make sure it was activated, which at the same time he was helping another customer out. When I was finally able to dial out I informed him that it was activated and thanked him and walked out. The clerk never return the box to me and I failed to realized it until I return the following week. I was very upset at the fact that the manager was not able to help me. His immediate respond to everything I told him was that he was not able to do anything since I did not have the box. After I repeatedly told him that it was his employees error not mine that he kept the box! His response again was that he needed the box! It amazes me that after only one week of purchase and with my receipt at hand that that was not sufficient to exchange the phone. “Especially since the clerk kept the box !!” Something else should have been done in his behalf to accommodate me! I don’t feel I should pay for the stores mistakes! Your immediate response to this matter is appreciated!