I do not know when all the problems started with this company as my wife and i bought out home from them in 2011. We dealt with Steve and he treated us like valued customers and returned all phone calls and answered all our questions when we had any. Our home was delivered 6 days late because of a tornado that went thru their town just before they were supposed to ship the home and Lil Lodges paid for our motel room as we waited for the home to be delivered.The home is well made and beautiful and we just love it. I am sorry for anyone who was taken advantage of and lost money by this company, but i guess we were lucky for a change. We still will not say anything bad about this company as we had nothing but good dealings with them and Steve.