23 Apr, 2019 → by ClaimboUser853039
norwegian sky may 03 – 06 out of miami to the bahamas

2

I reserved and paid for my trip on 04/20/2019. On 04/23/2019 NCL changed one of the destinations (Great Stirrup Cay) to spend another day in Nassau. The reason we picked this ship (SKY) is because we took this same cruise 2 years ago and loved it. Great Stirrup Cay was the best part. So I called NCL on 04/23/2019 and asked since they are changing the destination can we please be changed to Port of Canaveral Port departure - Same time leaving and Same time arriving back as the Miami port. I even said I would pay the difference in the cost. NCL did not want to do anything. they said they reserve the right to change the ports of call on their destinations whenever they want or need to and that they could cancel my Miami cruise for $1000 and rebook me for the full charge on the Port Canaveral Port. How is this customer service. NCL - you changed the destinations... This will be my last cruise with NCL. My wife and I are planning on taking 3-4 cruises per year and I guess I will have to look at Royal, Carnival, MSC and Disney for our future travel. I am just dumb founded at the arrogance of NCL on this. If you want to make this right NCL I am more than willing to give you another chance. All I want is for NCL to transfer my ticket to Port of Canaveral for the same date as the original planned trip. Same cabin Class and I am willing to pay the difference if their is any. How is this not acceptable since you changed your itinerary at the last moment and our favorite part of the cruise will be gone. We are not asking for money or upgrades. The $50 onboard credit you offered for the "inconvenience" is not enough. Kevin reservation # [protected]
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