During a storm in my hometown on July 21, 2018, we experienced a power outage. For various reasons, I had to break into my house through a window to gain access. Between 8:00-9:00 p.m. CDT I called the Tech Support line to alert them that it was me breaking in and to ask them to notify the police or fire department not to show up. No one answered the Tech line. When we struck the window and the glass shattered no NorthStar Alarm bells or whistles sounded. There was a weak beep beep beep from the alarm system panel at the opposite end of the house. NorthStar didn't call me to verify a breech or to guarantee my safety. I called to complain, my first complaint in the eight years I've been with the company. I questioned whether I had been monitored at all over the years. The supervisor, Julianna, explained that the back-up battery only lasts 6-8 hours. I told her that was unacceptable because it would be a prime opportunity for someone to break into my home and the alarm company needed to do something different. I also told her that I want to cancel my service this Fall when my contract is up. She then told me that I had signed on until 2021. I denied that claim and went on to detail my reasons why my contract is up this year. She said she would look into the matter and call me back. She did not. I called for her again. She was off that day but the woman, Kirsten, who answered the phone said she would personally email Julianna and ask her to call me. Julianna did not return my call. I called yet again, only to be told that she couldn't take my call and that she would call me the next day, Saturday, August 18, 2018. Once again, she did not. The alarm service was an epic fail on July 21, 2018, and I want to talk to someone with authority to cancel my service at the end of my contract in Fall 2018. Julianna needs to be fired for ignoring and arguing with a customer, especially one who has contracts and emails to document her claims. NorthStar is obviously not the same company that I once trusted.