Went in to fix my Huawei p20 lite speaker at Conubia Kzn. Staff member went to the store room and Confirm that there is stock. Did not ask for alternative number to be contacted. Went to feth it at 4.30 pm was told it was not the speaker but encrypted software and needed to updated. I lost all my contacts, photos and other important apps there is no communication between the front and technical dep at that store. I was told to read all the printed communication on the wall in the shop. Really pissed off