FIRST didn't know credit card had taken until i received email panasonic wet/dry razor shipped and charge on my credit card statement shown; it then took more than a month to receive and any inquiries as to status unanswered; tracking via their sight also not successful. I got item and was for wrong country was for Asia so rechargeable plug not for use in USA; emails asking for refund process NEVER ANSWERED, the phone numbers given to contact either NOT WORKING or have chinese voice message!! TELL ANYONE YOU KNOW DO NOT ORDER ANYTHING FROM THIS COMPANY. Shame because item exactly what we were looking for but can't use.