One year ago, I purchased an Epson printer (R1900) from Adorama (42 West 18th St., NYC). I telephoned customer service twice and wrote one return-receipt letter, each time requesting a techie to synchronize my monitor and printer (three professional photographers had been unable to repair the difficulty). Each time of attempted contact, I stated that I expect to pay for the techie. Adorama never responded to my requests (and, never explained why they could not help). Dr. MW, New York City