Sebastian Cain, Thank you for choosing Sears Home Services. My name is Sebastian Cain. You, my washer was to be repaired on Dec 8 and he had to order parts and never returned Sebastian Cain, I am sorry to know that, Let me quickly locate your account and assist you further on this. You, I have called the 888 several times starting Dec 18 Sebastian Cain, Am I chatting with Kieth? You, Keith yes Sebastian Cain, Kieth I see that the service was scheduled Ultimate Appliance Unfortunately you are connected to technical chat support team our system will not allow us to check on the parts shipment and since the service was scheduled with Ultimate Appliance it will not show in our system. Since you have already called 888# with no luck I will go ahead and escalate with the help of my supervisor. They will check on this and help you with the updated parts status. Can you help me with the best number to reach out to you? You, 719-520-**** Sebastian Cain, Thank you. I will share the details to my supervisor right away and he will email the concerned team. You will be contacted within 24-48 hours. You, Well that will be the 5th time I heard that and no call Sebastian Cain, I apologize for any inconvenience caused to you in this regard. It will be taken care this time as I have also have my supervisor email them. I am doing my best in order to get this resolved soon. You, the guy at the 888 number gave me a number in FL to talk to a su supervisor but no ext. Sebastian Cain, May I know which number was that? You, 407-677-**** Sebastian Cain, That's incorrect# You need to contact at: 888-880-****. Ext 1 You, well so now I get bad info I call that 888 number since Dec 18th. Today he said he could not transfer and gave me that number Sebastian Cain, I apologize for any inconvenience caused to you in this regard. Please do not worry I have escalated to the correct department and they will contact you and this will be taken care of. You, do you know it is costing $5 a load to wash clothes. I and my daughter are having to pay that since the Dec 8th I have heard that I have escalated many times before Sebastian Cain, I will email you laundry reimbursement worth $50 This is the best I can do as of now. You, ok Sebastian Cain, I apologize for any inconvenience caused to you in this regard. User's recommendation: Stay away from Sears Home Searvices.