Submitted my request for repair of A/C unit. It went completely out in July...needless to say it was miserable. Did not receive call from their A/C company so I called them to set up appointment only to be told "they had no idea how long it would be before they were able to come by". Needless to say, it was July, over 100 degrees outside and unbearable. I called AHW and was given an SSA by a service rep. and was instructed to be very specific on the invoice and reminded me they only reimburse reasonable and customary prices. I called TWO companies and both advised it would cost MORE to replace the EIGHTEEN year old unit than to repair it. So...that's what I did. I submitted my invoice...waited 6 weeks...called to check on payment and was told I would get a call back. Seven weeks goes by...nothing. Called back FIVE times...finally I get Judy...who informs me that I "didn't follow proper procedure"! I followed exactly what I was told. SHE wasn't the one who gave me the SSA nor was she the one who told me what procedure to follow so how in the hell does she know what "procedure" or "instructions" I was given!! Needless to say...they will reimburse me $170.00 for a fan motor when the invoice was over $2017.00...they are CROOKS and this home warranty business is a SCAM!