I booked a non-refundable reservation through this website for a weekend stay at a hotel in CA. I made a mistake and booked the reservation for the wrong weekend so I called Reservation Counter within 5 minutes of making the reservation and told them what I did and asked if I could just change the reservation to the previous weekend. I did not want to cancel just change the dates of my reservation. I was told that could not be done. I called the hotel directly but they could not do anything since I booked with a third party but the hotel suggested I dispute the charge through my credit card company, which I did. My credit card company researched the issue and said I canceled the reservation so they could not do anything. I tried to dispute the charge again and the same thing happened. The only charge that did get taken off my credit card bill was the $12.99 fee that Reservation Counter added on to the reservation. But I still have to pay the $350 hotel bill which I did not use. I did not EVER cancel the reservation. I only wanted to change the dates. I will never use this website to book a hotel reservation ever again. I booked the actual dates I wanted through Expedia and even got a better rate.