Ordered a dozen roses and chocolates to a loved one to be delivered at their place of work during working hours. No flowers ever delivered, and then at past 7 pm we received a call from the local florist asking if they should still deliver as now it's 7 PM and the location was closed. We said no, and asked for them to be delivered the next morning instead. Nothing showed up the next day and I spent over 2 hours on hold trying to get a hold of anyone in customer service. When I went online for their online chat customer service, no one was available. Finally received a call back after 2 days of trying to reach this company. I explained to them that the flowers never delivered and that at this point, I'd like to just cancel my order as the Valentine's day surprise was ruined. A day later I received an email saying that the florist said the flowers delivered (which they did not) as we personally spoke to the florist delivery guy on Friday night. I've already opened up a claim dispute with my credit card and am writing this to advise all others to stay as far away as possible. I wish I would have read all the 1 star reviews before I used them.