First, let me say I have had great experienced with Shipt. My ordered was correct and delivered on time at least twice this year. However, this did not happen this time. This upsetting part is that the person(shopper) who supposedly had my order stated she delivered my groceries at 2:23 p.m. I was downstairs, actually letting my cat back in about 2:15(she had ran out earlier and I was opening the door for my cat. Target stated that she made delivery and had the nerve to ask what was I tipping her. Supposedly they were arranging for me to receive a refund, but no explanation about undelivered items, making it appear as if I am not being honest. So this complaint is a one time situation but an uncomfortable one since this young lady made a claim to have delivered items which she couldn't have because after letting my cat in I locked storm door. User's recommendation: I don't have advice as I trusted Target/Shipt( no reason to doubt them) but this time something unusual happened.