Hi, I've purchased an item via Steven Madden via your netherlands branch with a parcel number [protected], i have selected for the parcel to be delivered via courier. I am based in South Africa, the shoe was to be delivered to my relative in the UK. The courier company then went to the address without contacting my relative to notify her what time they would be coming they went there she was not there as she did not know they were coming.The shoe was then taken to a store in UK, the person I am dealing with from customer service now refuses to contact my relative to arrange delivery.I find the service to be very unhelpful and unprofessional thus far of such a big brand. My email is [protected]@gmail.com .My relatives cellphone: +[protected]