I placed an order for 16 rolls of wallpaper on February 21, 2011 and my credit card was charged at that time for $438.63. Since then, I have not received my order, and when I have inquired, there is no assurance or indication as to when I will get the merchandise I have paid for 2 months ago. I have never heard of any reputable company who takes your money before your order is shipped. The customer service supervisor, Danielle McQueen, simply explains that it depends on whether or not the wallpaper is on the weekly truck delivery! If that is the case, then they should not take payment until they know they have the order. I had emailed Danielle three weeks ago to ask that my credit card be reimbursed until the order is fulfulled, but to date have received absolutely no response at all. Do not order from this company - they evidently do not abide by standard business practices.