Don't make the mistake that I did and try ordering something from this site: they have my money and I do not have the item I ordered. I ordered a Kartell Combonibili design storage unit from this site. The company is based in Germany. Their website and ordering process assured me that I would receive an efficient, quick service, and that the item would be shipped immediately. Two weeks later I received an email saying that it had been delayed, and the new delivery date was 5 December. I could track delivery through their carrier's website (DHL) (which I did). Two days later the item had not left Germany. After 5 days, it was in transit. On the Monday of the following week I learned from the tracking that it was in the depot in the UK (it didn't say where) and would be delivered that day. Naturally, I was out. No note was left and the website just said that my item had been returned to the depot and was 'awaiting instructions from the sender'. I tried to track it down via DHL but they said it was nothing to do with them, they were just a third party carrier. Since then I have emailed Ambiente for the last three days, asking for the location of my order. The only reply I got was that I could go and pick it up from 'the next post office'. I replied explaining just how many post offices there are in Edinburgh and that, in any case, I didn't think it would be there: did they mean a DHL depot? I have asked them with increasing desperation for the location of my item. I have had no reply, despite emailing at least three times a day. Each time, I have to start a new query and get an automated reply, but nothing after that. I have paid £65 for an item that I have not received, and the company obviously couldn't care less. I have repeatedly requested a phone number so I can make my own arrangements about redelivery, or even drive miles to try and collect it - but I don't know where the item is being held. I have never encountered such rude, careless, inefficient service.