2 Sep, 2021 → by ClaimboUser31553
Non delivery of carpet

1

I placed an order for 2 sofas and a living room carpet in early May 2021 and paid in full on the day. A few weeks later I was informed that the furniture had arrived into the warehouse but, as agreed when my order was placed, it would not be delivered until the carpet was fitted. We are now in September an there is still no sign of the carpet. I have been back to the store and was told they do not have a date yet for the carpet, I will not go back to the store again unless I have to because their customer service is disgusting. When I mentioned that I had paid in full and that they had had my money for ages I was told 'well it's not like we are making any money on it, the interest rate is too low'!!! I received an email confirming a date of 21st July for the fitting of my carpet, when I called I was told that the email was to confirm that the carpet would be delivered to the warehouse on 21st July not fitted on that date and that I would receive a call after to arrange fitting. I never got a call so called them again and was told that the carpet was not in and they did not have a delivery date and that someone would call me to discuss. I never received a call. I called again about 3 weeks later and was told that the carpet was expected on 20th August, I did not hear from them and called them again on 25th August only to be told that the carpet has still not been delivered and that someone would call me back AGAIN. I am still waiting!!! I paid almost £2000 for the furniture and carpet 4 months ago, I have had zero contact from them and have made all the running myself but have still not got anywhere. It makes me really angry that they are still advertising their sales and promoting their products when they can't even deliver the orders they have already been paid for.
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